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The purpose of this paper is to identify the benefits of an approach in which document management systems (DMSs) are based on a formal and explicit document model, primarily in terms of facilitating domain-specific customization.

Within this paper, a generic document model is proposed. The model consists of two layers. A general purpose layer, which represents common features of the documents, and a domain-specific layer, modeling properties particular to application domain. The general purpose layer is based on ISO 82045, providing high degree of interoperability with other systems developed with respect to this set of standard.

Splitting document model into the layers enables DMSs to be tailored for each particular domain of application, depending on the general purpose layer. The existence of domain-specific layer allows documents to be interpreted differently in different domains of application.

In order to enable customization of DMS for a particular domain, the implementation of domain-specific document layer is required. Also, the proposed model does not explicitly deal with document dynamics.

The proposed document ontology is general enough to provide the representation of documents not depending on a specific scope of application, yet flexible enough to enable extensions through which domain-specific document features can be expressed. The separation of document model enables development of core DMS offering services relying explicitly on the general purpose layer on one hand, as well as domain-specific customization of DMS on the other.

The aim of the research is modelling and implementation of a client application that enables parallel search and retrieval of bibliographic records from multiple servers. The client application supports simultaneous communication over Z39.50 and SRW/SRU protocols. The application design is flexible and later addition of other communication protocols for search/retrieval is envisioned and supported.

Object‐oriented approach has been used for modelling and implementation of client application. CASE tool, Sybase PowerDesigner, supporting Unified Modelling Language (UML 2.0), was used for modelling. Java programming language and Eclipse environment were used for implementation.

The result of the research is a client application that enables parallel search and retrieval of multiple Z39.50 and SRW/SRU servers. Additionally, the application supports conversion from type‐1 query language, defined by Z39.50 standard, to CQL query language required for search/retrieval from SRW/SRU servers. The application was verified by performing parallel search and retrieval from several publicly accessible Z39.50 and SRW/SRU servers.

The application supports only the use of bib‐1 attribute set for type‐1 queries created according to Z39.50 standard. Hence, only such queries can be converted to CQL notation. The use of other attribute sets is not supported.

The client application is integrated into the BISIS software system, version 4. This enables the cataloguing of bibliographic records retrieved over Z39.50 and SRW/SRU protocol.

The contribution of this work is in client application architecture that enables parallel communication with multiple servers, which can use different communication protocols, Z39.50 or SRW/SRU. Search/retrieval from servers using some other protocol is also supported. This can be achieved by adding new classes that implement protocol specification, and classes for query transformation into notation required by that new protocol, if required.